Privacy Policy
Last updated: November 2026
This page explains what information Cal Duct Cleaning LLC ("we" or "us") collects, why we collect it and what we do with it. It covers calductcleaning.com, our online booking page, phone calls, email and the work we do at your home or business.
What We Collect
- Your name, phone number and email address.
- Your service address and ZIP code.
- Service details: the services you ask for, your preferred day and time, notes you give us, and the photos and reports from your job.
- Your consent record: when you send a form on our website, we save the date and time you checked the box agreeing to these terms.
- Website usage data: pages you visit, the device and browser you use, and how you reached our site. This comes from cookies set by Google Analytics and Google Ads.
How We Use It
We use your information to run your service:
- to answer your request and give you a price
- to book, confirm and reschedule your appointment
- to send your invoice and receipt, and your job report when there is one
- to contact you about your appointment, scheduling and invoices
We save your information in our customer system, ProField, so our office and technicians have your address, service history and invoices in one place.
Besides emails about your appointment and invoices, we may send you an occasional seasonal email, about once a year, for example a reminder that it is time for your next cleaning. Every one of these emails has an unsubscribe link. Unsubscribing does not stop emails about an appointment or invoice you already have with us.
Text Messages
We do not send marketing texts. There is no text message sign-up on our website.
If you agree on a phone call to receive text messages from us, we send only customer care messages about your service request and appointments, such as a booking link, appointment confirmations and reminders, and technician arrival notices. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Agreeing to texts is not a condition of buying from us. Your mobile number and text consent are never sold or shared with anyone for their marketing.
We Never Sell Your Information
We never sell your personal information, and we never rent it or trade it. We share it only with the companies that help us run our service, listed below, and only so they can do that job for us, or when the law requires it.
Companies That Help Us
- ProField: our booking page and customer system. It stores your contact details, appointments, job reports and invoices.
- Card payments: if you pay an invoice online by card, the payment is handled by a payment processor. We do not see or store your full card number.
- Vercel and Resend: host our website, store the requests you send through our website forms and deliver them to our inbox by email.
- FormSubmit: a backup that delivers a form to our email if our main system cannot.
- Google Analytics and Google Ads: show us how people use our website and whether our ads lead to calls and requests. You can opt out of Google Analytics with the Google Analytics opt-out add-on, and you can block or delete cookies in your browser settings.
Reviews you leave on Google or Yelp are covered by those companies' own privacy policies.
How We Protect It
Our website uses HTTPS encryption, and only our team and the companies listed above can see your information. No website or storage system is perfectly secure, but we take reasonable steps to keep your information safe.
Your Rights (California)
If you live in California, the California Consumer Privacy Act gives you the right to:
- know what personal information we have about you
- ask us to correct it
- ask us to delete it, unless we need to keep it, for example for tax records
- be treated the same if you use any of these rights
We do not sell personal information, so there is nothing to opt out of. To use any of these rights, email us at the address below. We reply within 45 days.
Children
Our website and services are not meant for children under 13, and we do not knowingly collect information from them. If you think we have, contact us and we will delete it.
Changes to This Policy
If we change this policy, we will post the new version on this page and update the date at the top.
Contact Us
Questions about your information, or a request to see, correct or delete it:
Cal Duct Cleaning LLC
Cupertino, CA
Email: contact@calductcleaning.com
Phone: (408) 655-0609