Privacy Policy

Last updated: March 2026

Cal Duct Cleaning LLC ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at calductcleaning.com or use our services.

Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, and street address that you provide when filling out a form, requesting a quote, or booking a service.
  • Service Details: Information about the services you request, including property type, square footage, and scheduling preferences.
  • Device and Usage Data: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs, collected automatically through cookies and analytics tools.
  • Communication Records: Emails, phone call logs, and messages exchanged between you and our team.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide quotes
  • Schedule and deliver our cleaning services
  • Send appointment confirmations and follow-up communications
  • Improve our website, services, and customer experience
  • Analyze website traffic and usage patterns
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Forms and Email

Our website contact forms are processed through FormSubmit.co, a third-party form handling service. When you submit a form, your information is sent directly to our business email at contact@calductcleaning.com. FormSubmit.co does not store your data permanently and acts solely as a delivery mechanism.

Cookies and Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect anonymized data such as:

  • Pages you visit and how long you stay
  • How you arrived at our site (search engine, direct link, etc.)
  • Your general geographic location (city or region level)
  • Device type and browser information

This data helps us improve our website and provide better content. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

You can also manage or disable cookies through your browser settings. Note that disabling cookies may affect some website functionality.

Third-Party Services

We use the following third-party services that may collect or process your information:

  • HouseCall Pro: Our scheduling and booking platform. When you book an appointment, your contact and service information is stored in HouseCall Pro to manage scheduling, invoicing, and communication. View their privacy policy at housecallpro.com/privacy.
  • Google Business Profile: Your reviews and interactions through Google are governed by Google's privacy policies.
  • Yelp: Reviews and interactions on Yelp are governed by Yelp's privacy policies.
  • FormSubmit.co: Processes contact form submissions and delivers them to our email.
  • Google Analytics: Collects anonymized website usage data as described above.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption on our website (HTTPS)
  • Secure third-party service providers with their own data protection standards
  • Limited access to personal data by authorized personnel only

While we strive to protect your information, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Rights (California CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request details about the personal information we have collected about you in the past 12 months.
  • Right to Delete: You can request that we delete the personal information we have collected from you, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell your personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us using the information below. We will respond to your request within 45 days.

Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Cal Duct Cleaning LLC
Cupertino, CA
Phone: (408) 655-0609
Email: contact@calductcleaning.com

Call (408) 655-0609